FAQs

  • 1. How long does it take to ship my order?

    Orders are usually shipped within 10-21 days after placing the order.

  • 2. When will my order arrive?

    Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

  • 3. How do I track my order?

    Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

  • 4. What’s your return policy?

    We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.

  • 5. Can I receive a refund?

    If you are unhappy with the product you’ve received, you can get a refund.

  • 6. What payment methods do you accept?

    Any method of payments acceptable by you. For example: We accept MasterCard, Visa, American Express, PayPal, etc.

  • 7. How can I contact you?

    A link to a contact us form, an email address. You can contact our team at menalexstore@gmail.com

  • 8. Where are you located?

    We are based in Mustamäe tee 161, 25, Tallinn, 12913, EE